Term Conditions Page
1. User Terms
User Registration:
When registering a TEMU account, users need to provide real and valid personal information, including name, phone number, email address, etc.
Users need to set a secure password and keep their account information properly to prevent account theft.
Users need to agree to TEMU's Terms of Use, including compliance with platform rules and not engaging in any illegal or infringing behavior.
Product Purchase:
When purchasing a product, users need to carefully read the product information, including product name, price, specifications, materials, origin, etc.
Users need to choose a suitable delivery method and confirm the delivery address.
Users need to choose a suitable payment method and complete the payment.
Payment:
TEMU supports a variety of payment methods, including credit cards, debit cards, Alipay, WeChat Pay, etc.
Users need to ensure that the payment information is accurate and complete the payment.
Return:
After purchasing a product, if the user is not satisfied with the product, he or she can apply for a return.
Users need to return the product within the specified return period and in accordance with TEMU's return process.
Users need to ensure that the returned goods are intact and provide relevant vouchers.
Dispute Resolution:
If users encounter disputes while using the TEMU platform, they can contact TEMU customer service to negotiate and resolve them.
TEMU's dispute resolution mechanism includes complaints, appeals, arbitration, etc.
2. Merchant Terms
Merchant Settlement:
When merchants settle in the TEMU platform, they must provide true and valid corporate information, including company name, business license, tax registration certificate, etc.
Merchant must agree to TEMU's merchant agreement, including compliance with platform rules, product quality assurance, and high-quality after-sales service.
Merchant must comply with TEMU's EPR compliance requirements to ensure that the goods sold meet relevant environmental protection requirements.
Goods Management:
Merchant must comply with TEMU's goods management regulations, including filling in product information, uploading product pictures, and managing product inventory.
Merchant must ensure product quality and provide relevant quality certificates.
Order Processing:
Merchant must process orders in a timely manner and ensure that order information is accurate.
Merchant must deliver goods to users in a timely manner in accordance with TEMU's delivery requirements.
After-sales service: Merchants must provide high-quality after-sales service, including returns, refunds, exchanges, repairs, etc.
Merchants must handle users' after-sales issues in accordance with TEMU's after-sales service rules.
Violation handling: If merchants violate TEMU platform rules, they will be subject to corresponding penalties, including warnings, store closures, permanent bans, etc.
3. Other terms
Customer service outsourcing service agreement: TEMU has signed a customer service outsourcing service agreement with a third-party customer service provider to ensure that users receive timely and effective customer service.
Seller Center: TEMU's Seller Center page provides merchants with functions such as managing stores, products, and orders.
Merchant performance rules: TEMU has also formulated special merchant performance rules to regulate merchants' performance behaviors and enhance buyers' shopping experience.
4. Terms update
TEMU will regularly update its terms and policies to adapt to the development of the platform and changes in user needs.
Users should regularly check TEMU's terms page to understand the latest rules and regulations.
5. Important Tips
Please read TEMU's terms page carefully and understand the platform's rules and regulations to ensure your rights and interests.
If you have any questions, please contact TEMU customer service for help in time.
Summary
TEMU's terms page is the rules and regulations that users and merchants must abide by when using the platform. It covers all aspects of the platform and aims to protect the rights and interests of users and merchants and maintain the normal operation of the platform. Users and merchants should read TEMU's terms page carefully and understand the platform's rules and regulations to ensure their own rights and interests.
Contact Info
- Address: 1 Raffles Quay Singapore Postal Code: 048583
- Email: saSAaad@gmail.com
